Multichannel contact centre functionality and features is an important requirement for small as well as mid market companies. Here in this case, it is possible to get complete end-to-end Avaya IP Office solution with the best help of Avaya IP Office Contact Center (IPOCC). When it comes to its packages, it includes real time and historical reporting, ACD, IVR, call recording and so on. By targeting between 5 and 500 users as well as 5 to 250 agents, IPOCC makes the best choice. It also proves to be much cost effective as well which becomes affordable to meet the budgets of the small and mid size companies in the perfect manner.

Let us have a look at the key features:
  • It provides with the best integrated Multimedia Contact Center Suite for Voice, Email, Chat
  • With the help of multiple servers, it can be scaled from one server up to a distributed system
  • It is very easy to install as well as update
  • It provides with the best as well as silent installation with SetupWizard
  • Hassle-free backup as well as in the recovery of system
  • It has got the best as well as easy all in one user interface
  • ACD seems to be very effective and has got integrated IVR
  • With its active interactions, it also provides with flexible real time elements as well
  • It provides with the best as well as reliable redundancy and resiliency solution